Reservation terms and cancellacion policy for individual Guests of Villa Astra Apartments & Breakfast.

I. How to make a booking:

You can book the room on our website www.villaastra.pl, by sending an email to following address: biuro@villaastra.pl, by calling our Reception Desk at: + 48 691 747 488, or via booking.com

Reception Desk is open from 6 a.m. to 10 p.m.

II. Cancellation terms:

The Guest can cancell the reservation free of charge up to 7 days before the check-in date. In case of cancellation less than 7 days before the check-in date the down payment is not returned to the Guest. This kind of cancellation (less than 7 days before the check-in date) implies to the Guest loss of whole amount of the down payment.

No charge for cancellation made within 24 hours after the reservation was made.

If the Guest decides to cancell the reservation after checking-in, the hotel reserves the right to keep the whole amount for this reservation.

To cancell or modify your reservation, please contact our Reception Desk at: + 48 691 747 488 or via email to: biuro@villaastra.pl

Before booking a room, please learn about our Privacy Policy

Following Privacy Policy regulates rules of processing and protecting of users personal data in accordance to use of internet website: www.villaastra.pl. The administrator of this website is: Astra Technology CLP Wiesław Bogacz, Ryszard Bogacz, Dworcowa Street 4, 32 – 600 Oświęcim, Tax Identification Number: 5490006767, National Register of Eonomic Units Number: 120952348 (hereinafter: the Administrator).

  1. To provide services by Villa Astra Apartments&Breakfast, the Administrator always lawfully collects and processes personal data. Obtained data will be process and collect according to Regulation of the European Parliament and the Council of the European Union 2016/697 of April 27th, 2016 on the protection of individuals with regard to the processing of personal data and on the movement of such data and the repeal of Directive 95/46/WE (hereinafter GDPR)
  2. To provide proper protection of personal data, first of all it is requested to give to the Data Subject all the information on processing of personal data from GDPR article 13. or article 14. (depending on how the data was obtained).
  3. The Administrator shall be contacted via email to: biuro@villaastra.pl or by tradional mail service to the following address: Villa Astra, Olszewskiego Street 28, 32 – 600 Oświęcim, Poland.
  4. To provide data integrity and confidentiality, the Administrator has implemented procedures allowing to process the data only by authorised staff and only as far as it is necessary to provide a service. The Administrator uses technological and organizational solutions to assure that all operations on personal data – collected by the Administrator – are made and registered only by authorised staff.
  5. Furthermore, the Administrator undertakes the necessary efforts to make sure that his subcontractors or the other entities cooperating with the Administrator ensure guarantee of safety while personal data are processed. The Administrator conducts the risk analysis and the examination of the adequacy of safeguard used for the protection of personal data.
  6. In case of contacting the Administrator via email or via traditional mail, personal data contained in this correspondence are processed only in order to handling the case and to communicate.
  7. The Administrator’s legitimate interest is the exclusive legal basis for processing data (GDPR, article 16, paragraph 1f). The legitimate interest in this case is to conduct email / mail correspondence in connection with provided service. The Administrator process only this kind of personal data which are necessary to handle the case mantioned in the correspondence. The correspondence is disclosed only to authorised staff. The mail/email correspondence is stored in a secure manner.
  8. While contacting via email, the Administrator can claim personal data if it is necessary for handling the individual case mentioned in the correspondence. In this case the Administrator’s legitimate interest is the exclusive legal basis for processing data (GDPR, article 6, paragraph 1f). This interest is to provide service by handling the case mentioned in the correspondence.
  9. While collecting data for purposes relating to an execution of a contract, the Administrator shall forward to Data Subjects detailed information on processing personal data, at the latest during signing the contract.
  10. Because of providing services, the Administrator collects personal data also during direct meetings in the hotel – to create new business contacts, for direct marketing (especially to present current offers or services provided by the Administrator). The legal basis for processing data in this case is the Administrator’s legitimate interest in accordance with GDPR article 6. paragraph 1f. Such collected data are adequately protected and processed only in purpose for which they were obtained.
  11. The Administrator provides services which require the processing of personal data. Because of that fact, personal data may be disclosed to other external actors (especially entities dealing with IT Systems and also to companies providing accounting and legal services).
  12. Disclosure of personal data to the competent athorities or third parties who request such information may occur only to the extent required by applicable law. Such disclosure of personal data also must be based on proper legal basis.
  13. The period of data processing depends on purpose of the processing and may also stem from the provisions when they constitute the basis for the processing. In case of data processing pursuant to the justified interest of the Administrator, data are processed for the period enabling realization of such interest or for submission of effective objection towards data processing. The processing shall occur pursuant to the consent, data are processed until its withdrawal. When the basis for processing is the necessity to conclude and execute a contract, data are processed until its termination.
  14. The period of data processing may be prolonged in case when processing is necessary for establishing or pursuing claims or protection against claims. After this period – solely in case and scope required by the provision of law. After indicated period of time obtained data will be deleted or anonymised.
  15. Data Subject is entitled to the following rights:

I. Right to information on the personal data processing– on this basis the Administrator passes information onto a natural person submitting a demand for information on the data processing, including above all on the purposes and legal basis of the processing, scope of stored data, subjects to which they are disclosed and the planned term of data removal.

II. Right of adjustment – the Administrator is obligated to remove potential irregularities or errors in the processed personal data and suplement them if they are incomplete.

III. Right to limit the processing – in case of submission of such demand the Administrator shall cease to carry out operations on personal data and their storage until the causes limiting the processing of data are removed.

IV. Right to obtain copies of data – the Administrator passes the copy of processed data concering a natural person submitting a first demand. In case of demanding more than once, the Administrator shall inform the Data Subject about payment. The fee shall be set depending on number of copies

V. Right to remove data – on this basis one may demand removal of data if data processing is not necessary for realization of any of the purposes for which they were collected.

VI. Right to transferring data – on this basis – in the scope in which data are processed in an automated manner pursuant to the concluded agreement or expressed consent – the Administrator releases data delivered by Data Subject, in the format allowing to read it on the computer. Demanding the transfer of such data to another Subject is also possible but subject to the existence in this scope of technical possibilities on the both sides: the Administrator and indicated entity.

VII. Right to object against data processing for direct marketing – Data Subject may at any time object to the processing of personal data for marketing purposes without justifying the objecion.

VIII. Right to object against other purposes of data processing – Data Subject may at any time object (due to reasons related to his specific situation)to processing of personal data which occur pursuant to the legally justified interest of the Administrator. In this case the objection ought to contain justification.

IX. Right to complaint – in case of consdering that the processing of personal data breaches the GDPR provisions or other provisions concering the protection of personal data, Data Subject may submit a complaint to the authority supervising the processing of personal data – in Poland to the Chairman of the Office of Personal Data.

X. Right to withdrawal – data should be processed on the basis of granted consent. Data Subject is entitled to withdraw conset at any time which does not impact on compliance with the law of the processing carried out prior to the withdrawal.

XI. Right to be forgotten – Data Subject is entitled to demand immediate deletion of his personal data. The Administrator is obligated to satisfy the request if

a). personal data are not necessary for provided services

b). the consent to the personal data processing has been withdrawn

c). Data Subject submit objection to the processing of data

d). the data were processed unlawfully

The request (paragraph 14, I – XI) shall be submitted in writing to the following address: Villa Astra, Olszewskiego Street 28, 32 – 600 Oświęcim, Poland / or via email to: biuro@villaastra.pl The request will be answered in writing or via email.

The request shall be processed within a period of 1 month (counted with the principles of the Administrative Procedure Code). If it is not possible to process the request within 1 month, the Administrator will inform the Data Subject about the date for considering the request. However the period shall not be longer than 3 months.

THE REGULATIONS FOR THE SALE AND USE OF THE VOUCHER FOR INDIVIDUAL CLIENTS, HEREINAFTER REFFERED TO AS „THE BUYER” AND/OR „THE USER”

I. General Terms

  1. The Issuer shall provide the Voucher to the Buyer (in the hotel premises, by means of Poczta Polska traditional post services or e-mail) and shall accept it for use at Villa Astra Apartments & Breakfast with its seat in: 32-600 Oświęcim, Karola Olszewskiego Street 28.
  2. The Buyer shall pay for the Voucher in the amount equal to the Voucher’s nominal value.
  3. The Voucher shall be used only in Villa Astra Apartments & Breakfast.
  4. The Voucher shall be used in Villa Astra Apartments & Breakfast in compliance with the scope specified in the Voucher’s content or up to the amount provided on the Voucher for purchasing goods or services at Villa Astra Apartments & Breakfast.
  5. The Voucher shall not be subject to returning or exchanging into cash.
  6. The Voucher shall be used on a single occasion and entirely.
  7. The Hotel shall not be liable for the Voucher which has been lost or damaged upon its providing to the Buyer.
  8. The Voucher’s Buyer or User shall not be entitled to any claims against the Hotel for the loss (including a theft) or damage to the Voucher.
  9. A validity term of the Voucher shall be provided on the Voucher. Nevertheless, such a validity term shall not exceed 6 months of the date of the Voucher’s purchase.

II. Rules for using the Voucher

  1. The Voucher’s User shall book a date for using the Voucher at the reception desk of Villa Astra Apartments & Breakfast (ph.: 691 747 488, e-mail:biuro@villaastra.pl).
  2. P Villa Astra Apartments & Breakfast shall accept for use only the Vouchers which are not damaged, which have an expiry date, the Issuer’s stamp and the Issuer’s signature. If the Voucher was send by email the /issuer’s stamp and signature is not requested. Voucher shall be printed and shown at the reception desk.
  3. The Voucher’s User shall not be entitled to receive the remaining amount on the Voucher if a service value is lower than the Voucher’s value.
  4. The User shall pay a difference in cash, by payment card or credit card if the value of a service provided exceeds the value of the Voucher or if the Voucher’s scope fails to include such a service.
  5. Villa Astra Apartments & Breakfast shall render the right to refuse to accept the Voucher in the following cases: the Voucher’s validity term has expired, damage to the Voucher prevents reading out data provided on such a Voucher.

III. Voucher settlements and complaints

  1. The Buyer, as of purchasing the Voucher, shall receive a VAT invoice or a bill.
  2. All the complaints relating to the purchase of goods and/or services by means of the Voucher shall be handled by Villa Astra Apartments & Breakfast upon the request of the Buyer or the User and submitting a complaint in writing.
  3. A basis for accepting a complaint relating to goods or services shall be a VAT invoice/bill issued at the purchase of the Voucher.

IV. Concluding Provisions

  1. The Buyer and/or User, as of receiving the Voucher, shall declare that it has read the content of these Regulations, has accepted its content in whole and has obliged itself to adhere to the provisions hereof.
  2. The User, by means of using the Voucher, shall confirm ordering its use within the scope provided for in the Regulations.
  3. The content of these Regulations shall be available on the Issuer’s website at www.villaastra.pl and at the reception desk of Villa Astra Apartments & Breakfast. The Hotel shall be obliged to provide the Regulations to the Buyer and/or User upon each request of the Buyer and/or User.
  4. The Issuer shall reserve the right to change the Regulations provided that it does not breach the rights of Buyers and/or Users already acquired. Any amendments to the content of the Regulations shall be updated on a current basis and provided on the Issuer’s website and at the reception desk of Villa Astra Apartments & Breakfast.
  5. To any issues not settled herein, relevant provisions of the Civil Code shall apply.

 

Address of the seat:

Astra Technology CLP Wiesław Bogacz, Ryszard Bogacz
32 – 600 Oświęcim, Dworcowa Street 4
Tax Identification Number: 549-000-67-67

Address of the hotel:

Villa Astra Apartments&Breakfast
32 – 600 Oświęcim, Karola Olszewskiego Street 28
telephone number: +48 691 747 488

Bank account data:

Bank PKO BP
IBAN: PL4510202384000097020281164
SWIFT: BPKOPLPW